Formats
Written
- for the record
- to convey detailed or complex information
- to convey routine information not requiring a response
- to give someone time to consider or research your request
- to communicate efficiently to many people in varied locations
Face to Face
in delicate situations
when nonverbal feedback is important
Meeting
when more than one person is involved in decision-making
to generate ideas
Audio
Telephone
- for quick information
- in delicate situations
Podcasts
- takes longer to listen than to read
- but can listen while doing other tasks or commuting
Video
Visual
- to demonstrate
Multiple formats for different learning styles: text + audio + video
Which Format for Which Use? -Chris Brogan
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